"Dear Mr. Moreno,
A note of thanks for the incredibly beautiful crystal ornament engraved with my mom’s name and dates. What a thoughtful, memorable and touching gift; I was so surprised to find it on my doorstep at Christmas. A million thanks, and prayers, to all of you, and thank you for treating me with such love and respect. You all made the saddest time of my whole life more bearable, thanks to God!
Bayn Johnnson"